Terms of Service

1. Who These Terms Apply To

These Terms of Service ("Terms") govern the use of the Dentilier dental clinic operating system (the "Service"), provided by Dentilier Technology (SSM Reg. No. 202603126518 / JM1044284-V), with registered address at P-1-3A Maskiara Residences TTDI, 60000 Kuala Lumpur, Malaysia ("Dentilier", "we", "our").

By signing up for or using the Service, the dental clinic and its authorised users ("you", "your", "the Clinic") agree to these Terms.

2. The Service

Dentilier provides a cloud-based clinic management platform for licensed dental clinics in Malaysia. Features may include, without limitation: patient records, appointment scheduling, clinical encounters, billing and invoicing, LHDN MyInvois e-invoicing, inventory tracking, staff management, automated patient reminders, multi-branch management, and analytics.

The Service is provided on a subscription basis. The specific features available depend on the plan you choose. We may add, remove, or change features from time to time, with reasonable notice for material changes.

3. Your Account & Acceptable Use

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and current registration information
• Use the Service only for lawful purposes connected with operating a dental clinic
• Comply with all applicable Malaysian laws, including the PDPA 2010, Medical Act 1971, and Private Healthcare Facilities and Services Act 1998
• Not attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or another clinic's data
• Not use the Service to send unsolicited messages or violate any third party's rights

We may suspend or terminate accounts that violate these rules, with notice where reasonably possible.

4. Data Ownership & Privacy

You own your data. The Clinic retains all rights, title, and interest in the patient records, clinical data, and other content uploaded to or generated within the Service ("Clinic Data"). Dentilier does not claim ownership of Clinic Data.

Under the PDPA 2010, the Clinic acts as data controller for its patient records, and Dentilier acts as data processor. We process Clinic Data only on your instruction and in accordance with our Privacy Policy.

On termination of your subscription, you may request a full export of your Clinic Data in a portable format (see Section 9). We will not use or disclose your Clinic Data for our own purposes.

5. Fees & Payment

Subscription fees are billed in advance, monthly or annually, in Malaysian Ringgit (MYR), based on the plan you select. Fees are non-refundable except where required by law or where we expressly agree in writing.

We may change pricing for new subscription terms with at least 30 days' written notice. Founder's Circle pricing, where granted in writing, is locked for the duration described in that specific offer.

6. Service Availability

We aim to keep the Service available at all times, but we do not promise uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure incidents, or events outside our reasonable control.

We do not offer a contractual service-level agreement (SLA) on standard plans. Enterprise customers may negotiate an SLA in a separate written agreement. {{REVIEW}}

7. Intellectual Property

The Service, including its software, design, branding, and documentation, is the property of Dentilier Technology and is protected by Malaysian and international intellectual property laws. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your active subscription.

You may not copy, modify, distribute, sell, or sublicense any part of the Service. You may not remove or alter any proprietary notices.

8. Confidentiality

Each party agrees to keep the other's confidential information confidential and to use it only for the purposes of performing under these Terms. Clinic Data is, by default, confidential information of the Clinic.

9. Termination & Data Export

You may cancel your subscription at any time from within the Service or by emailing us.

We may terminate or suspend your access if:

• You materially breach these Terms and fail to cure within 14 days of notice
• Payment is overdue by more than 30 days
• Required by law or court order
• We discontinue the Service (with at least 90 days' notice)

On termination, you may request an export of your Clinic Data within 30 days. After that period, we may delete your Clinic Data from active systems, subject to any statutory retention obligations (e.g. 7-year medical records retention).

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Dentilier's total aggregate liability arising out of or in connection with the Service (whether in contract, tort, or otherwise) is limited to the fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, or consequential damages, including loss of revenue, loss of goodwill, or loss of data, except to the extent such limitation is not permitted by law.

{{REVIEW}} — Limitation-of-liability and indemnity clauses should be reviewed by a Malaysian-qualified lawyer before reliance.

11. Indemnity

You agree to indemnify and hold Dentilier harmless from any third-party claim arising out of (a) your use of the Service in breach of these Terms, (b) Clinic Data you upload, or (c) your failure to comply with applicable law in operating your dental clinic.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to you by email or in-app message at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Malaysia.

14. Contact